Visit Our Office in Roanoke
Our Roanoke office coordinates hospice care for patients and families across a wide stretch of Southwest Virginia. If you are unsure whether your community falls within our service area, please call us. We are always ready to help you find the right support.
Roanoke Office: 4423 Pheasant Ridge Rd SUITE 205, Roanoke, VA 24014
Phone: (540) 200-2100
Fax: (540) 301-9450
Office Hours: Monday and Wednesday, 10am to 2pm
After-hours support: Available 24 hours a day, 7 days a week
Counties and Communities We Serve
Our Roanoke office provides hospice care to patients and families throughout the following service areas:
- Allegheny
- Bedford
- Botetourt
- Buena Vista
- Covington
- Craig
- Danville
- Floyd
- Franklin
- Giles
- Lexington
- Montgomery
- Pittsylvania
- Pulaski
- Radford
- Roanoke
- Rockbridge
- Salem
What Services are Available in Roanoke
Our Roanoke hospice team is a fully coordinated, multidisciplinary group that includes physicians, registered nurses, certified nursing aides, licensed social workers, chaplains, and trained volunteers. Every member plays a specific and meaningful role in managing your loved one’s physical comfort and in supporting the emotional, spiritual, and practical wellbeing of your entire family throughout the care journey.
Services covered under the Medicare Hospice Benefit typically include:
- Physician and nursing visits focused on managing pain and symptoms so your loved one remains as comfortable as possible
- Aide services to assist with personal care, bathing, and day-to-day comfort needs
- Social work support to help navigate emotional burdens, family communication, advance care planning, and practical concerns
- Chaplain and spiritual care that honors your loved one’s personal beliefs, values, and traditions
- Bereavement support for family members, both during and after the care period
- Medications, medical equipment, and supplies directly related to the hospice diagnosis
Our team is available 24 hours a day, every day of the year, including nights, weekends, and holidays. Whether your loved one needs a nurse at two in the morning or a chaplain on a Sunday afternoon, someone is always available to respond.
Where We Provide Care
Hospice care from our Roanoke office is delivered wherever your loved one is most comfortable, including:
- Private homes and family residences
- Assisted living facilities
- Memory care communities
- Skilled nursing facilities
- Group homes and residential care settings
We come to your loved one. There is no need to arrange transportation or add any additional logistical burden during an already difficult time. Wherever your family member is, our care team will be there.
Why Families in Southwest Virginia Choose James River
Families across the Roanoke Valley and Southwest Virginia choose James River Home Health & Hospice because they want a care team that is truly present, deeply attentive, and clinically strong. They want to know that when something changes with their loved one, someone will respond. And they want to feel like their family is genuinely known, not just managed.
Here is what our Roanoke families count on from us:
- 24/7 availability, with after-hours nurse response at any hour, on any day of the year
- High visit frequency, so your loved one is never going long stretches without skilled, hands-on attention
- A full multidisciplinary team, including chaplain support and dedicated social work for the whole family, not just the patient
- ACHC accreditation, a nationally recognized standard of quality in hospice care
- Fast enrollment, so care can begin quickly once a family is ready, often within 24 to 48 hours of an inquiry or referral
- Broad regional reach, with a team experienced in serving both urban and rural communities across Southwest Virginia
Our Roanoke team is local, dedicated, and built around the expectation that being there is not optional.
Patient Referral in the Roanoke Area
If you are a physician, discharge planner, social worker, or care coordinator serving the Roanoke region or Southwest Virginia, our team is committed to making every referral smooth and every care transition well-supported. We work closely with area hospitals, skilled nursing facilities, and healthcare partners throughout this region to ensure consistent communication and seamless continuity of care for every patient we serve together.
To refer a patient or speak with a member of our clinical team, call our Roanoke office at (540) 200-2100 or visit our Referrals page.
